Ordering
Is my card information secure?
Here at Toner World, all credit card details are securely processed with the PayPal e-commerce system securely, making your money more secure than if you were to use your card on the high street. We don’t store any of your credit card details to ensure your privacy and security.
What cards do you accept?
We accept all major credit and debit cards and PayPal payments.
When will my order be shipped?
All orders placed before 1pm are shipped the same day, Monday to Friday. Orders placed after 1pm or at the weekend are shipped as soon as possible the next working day morning (so weekend orders are shipped Monday morning).
Do I get a VAT invoice?
We despatch a full VAT invoice to your email address when we have processed your order.
Can we open a business account with you?
Of course, you can. ///DIVERT TO BUSINESS BUTTON/// for more information and an application form. Once you've filled it in, send it back and we'll give you an answer within that day.
Can I set up a school account?
Education and government-funded bodies can set up accounts with us by simply ///EDU BUTTON///
Delivery
How and when will my order be delivered?
We ship all orders by ///SERVICE PROVIDER ///, with most orders arriving the next working day, and all arriving within five working days. We are so confident in our delivery speeds that if you do not receive your order within 5 working days of it being shipped, we will send your order again for FREE. (Applies to UK orders only)
For a small fee you can pay to upgrade to a next day service, ensuring it appears with you on the next working day (on orders before 4pm).
How much does it cost to ship next-day delivery?
Upgrading to a next day service costs ///INSERT VALUE/// incl. VAT, meaning your order will go out with ///INSERT SERVICE/// service.
What are your Shipping services for the Scottish Highlands, Islands, Northern Ireland and Channel Islands?
Free delivery works as standard to these addresses, but expedited deliveries are a 2-day service as you would expect.
Do you ship to Europe?
We ship to most members of the EU, unfortunately excluding the Czech Republic. European Delivery starts at £15.99 + VAT on all orders, but can vary by country depending on taxes etc. Just head to the checkout and select your country to see an accurate figure.
Are there any hidden costs?
None whatsoever. Our website displays prices both before and after VAT is added, and orders over £30 include free delivery. (Mainland UK only)
I haven’t received my order, what’s happened to it?
If your free delivery does not arrive within 2 working days, let us know and we will check its status and if necessary, despatch a replacement order for free.
Cartridges
What does Original or OEM stand for?
OEM stands for ‘Original Equipment Manufacturer,’ which means that they are made for a specific line of machines by the same producer as the machine itself. So a genuine HP ink means that ink was made by HP for a HP printer.
What is a compatible / Aftermarket cartridge?
An aftermarket cartridge is a brand new cartridge made by a third party company. So a compatible HP ink is a cartridge made by someone other than HP, as a direct replacement for a genuine HP version. We quality test extensively and only sell the best compatibles available, giving you the best cartridges for your money.
Can using compatible/remanufactured cartridges affect my warranty?
A manufacturer is legally required to give a 1-year guarantee on electrical products that cannot have anti-competitive terms in, so your 1-year warranty is completely safe.
How many pages will my cartridges print?
Our cartridges are designed to work as an exact replacement for an original, they print the same page counts. Obviously, this varies by printer model, so you'll see clear expected page yields for everything on our website.
YOUR SPECIALIST FOR TONER, DRUMS, INK CARTRIDGES AND MORE.
